Shine services are operating

Shine services are operating

ALERT LEVEL 3 (AUCKLAND) 15 February, 2021: Shine, and all NZ domestic violence and sexual violence crisis response services, are operating at Alert Level 3. This means:

You can ring our Helpline for domestic violence information and support for yourself, or advice about helping someone you know, at 0508-744-633. This number is answered 7 days a week, 9am to 11pm. If it is busy, please ring back. You can also chat to a Shine helpline advisor via webchat on our website  Click here to find out more about how we can help you.

NOTE: If there is an emergency, and someone is being hurt or threatened, ring Police on 111. If it's not safe to speak, ring 111 then when the operator answers, stay silent and push 55 on a mobile (or push any number on a landline phone) to be put through to Police.

If you need to contact Shine, please call 0508-744-633. The Shine Kingsland office is open for contactless drop offs between 9am and 4pm.

We will update this page with further information about access, services and office hours, so please check back daily. 

Refuge/safe house accommodation for women and children escaping domestic violence is still available throughout the country. Ring our Helpline for more information.

If you have questions about how to access our services, please ring the Helpline 0508-744-633.

Go here to read about help and support throughout NZ for family violence on the Government COVID-19 website.

Go here to read more about how to help someone you know.

Other free to call domestic violence helplines:
  • It's Not OK info line: 0800 456 450 - 9am to 11pm every day
  • Women's Refuge crisis line: 0800 733 843 - 24/7
  • Hey Bro helpline: 0800 Hey Bro (439 276) for men who feel they’re going to harm a loved one or whanau member - 24/7

“I would not have made it this far without Shine’s support. Shine helped me when I hit bottom and there was no hope, then supported me with everything, before and after the birth of my son. You gave me the strength to stand on my feet and look forward when I was miserable and suicidal. I have my life and freedom back as I have a new warm and safe place and my ex-partner is in prison. Thank you for saving my life and my son’s life!!” a Shine client

Click here to chat with one of our Helpline team